The delivery of consistent and superior customer service is a must in today’s highly competitive global marketplace. Regardless of the product, it is imperative to develop and maintain a solid customer support infrastructure in order to sustain growth and increase profitability.
Argent Global Services has the experience and know-how to help clients create and maintain a world-class customer support operation that stands out from the crowd. Argent’s ability to analyze current work practices and staffing patterns and our knowledge of available technologies enable us to provide accurate and reliable recommendations to our clients.
Below are some of the benefits of working with Argent’s experienced technology and consulting staff.
- Improved response times
- Cost reductions
- Better employee morale
- Streamlined work processes
- Consistency and minimized mistakes
- Increased productivity
- Enhanced quality and service
- Improved communications
The effective deployment of technology helps companies to reduce costs, enhance visibility, improve decision-making capabilities and gain competitive advantages. Argent provides a solid catalog of technology services including:
- Return-On-Investment (ROI) Analysis
- Request For Proposal (RFP) Management
- Technology Assessments
- Project Management
- Training Services
- Vendor Selection
Argent has always had a philosophy of partnering with clients to implement solutions that drive efficiency, enhance customer service and improve quality. Some of the overall benefits of working with Argent to implement your technology initiatives are:
- Unbiased recommendations
- Focused and dedicated staffing
- Project management experience
Today’s businesses require rapid response to changes in technologies, markets, and competition. Argent can assist your company in structuring operations to effectively meet these challenges.
Argent’s focus is to help companies improve operational efficiency, quality and customer service levels. We begin by evaluating current and upcoming operating conditions and provide recommendations for streamlining efforts and improving communication channels. The advantages of working with Argent to develop an organization structure are:
- Accurate assessment of operational needs
- Rapid recommendations for future state
- Independent and unbiased review
- Roadmap for implementing proposed organization structure
- Multi-industry experience
- Outside viewpoint
Lean means rapid change and rapid improvement for your organization. Lean is a powerful process improvement initiative that can be applied in any environment to deliver significant results in a quick timeframe. The Argent Lean Team provides a solid catalog of Lean services including:
- Introductory Lean classes and workshops
- Advanced Lean workshops
- Mentored Kaizen events
- Lean implementation / project management
Argent works with clients to implement Lean solutions that improve efficiency, enhance customer service and raise quality levels. Lean initiatives have consistently delivered the following improvements:
- Lead time reductions up to 95%
- Productivity improvements up to 50%
- Work-In-Process (WIP) reductions up to 90%
- Space utilization improvement up to 75%
Argent uses a unique approach that gives clients the power and statistical insight of Six Sigma integrated with the speed and employee empowerment of Lean. Our training, rooted in a results-driven philosophy provides clients with all the essential Lean and Six Sigma tools and the ability to know which tool to use when. Argent’s Six Sigma services include:
- Six Sigma project management
- Six Sigma project staffing services
- Lean Six Sigma Green Belt training
- Lean Six Sigma Black Belt training
Our experienced staff is comprised of Six Sigma Black Belts and Green Belts that have spent thousands of man-hours implementing Lean and Six Sigma solutions with clients around the globe. Prior to starting a Six Sigma project with a client, we work to match the right project team credentials with each organization’s needs. Some of the benefits of implementing Six Sigma are:
- Lower costs
- Repeatable processes
- Fewer defects
- Shorter cycle times
- Increased throughput and capacity
Argent’s A-PEx™ program takes a company from status quo to industry leading results and provides the tools for sustaining superiority.
A-PEx™ is made up of 4 components that incorporate proven industrial engineering techniques and strategies for driving, achieving, and maintaining performance excellence.
Component 1: Discovery and Analysis – During discovery and analysis, an audit of the operation is conducted to identify needs and uncover hidden opportunities for improvement.
Component 2: Performance Engineering – Argent utilizes process engineering and lean techniques to implement improvements that streamline operations and optimize resource utilization.
Component 3: Customized Training – Customized training provides associates and managers with the proper tools for sustaining performance excellence within the operation.
Component 4: Productivity Management Software – Argent’s VantageRPM® software is seamlessly integrated into the operation to drive performance against established productivity and quality goals.
The end result is a more effective and effici
Having a successful project is important to you and it is important to us. At Argent Global Services, we have managed hundreds of projects for clients across many industries around the world. We are passionate about success and making sure that our clients get the results they expect and deserve.
We have the experience, tools and expertise needed to see projects through to successful completion. Argent helps clients to avoid pitfalls that are common when internal resources are spread too thin. Our project managers work directly with management and hourly staff to ensure that goals are established and tasks are completed on time.
Below are a few examples of the project management services that Argent provides:
- Lean implementations
- Facility relocations and consolidations
- Equipment selection and installation
- Packaging and assembly line balancing
- Technology assessments and RFP’s
- Process re-engineering and training
- Layout optimization and equipment transitions
Engineered labor standards provide associates with fair and accurate productivity goals and supply management with objective performance measurement data. Argent has helped hundreds of companies around the world to establish fair and effective productivity standards within their operations. Some of the benefits of engineered labor standards are:
- 10-40% labor cost reduction
- Accurate goals that are sensitive to workload and volume fluctations
- Fair and equal basis for performance measurement
- Foundation for effective labor planning and performance reporting
Argent’s experience and industrial engineering background make us uniquely qualified in providing companies with accurate labor standards and productivity measurement solutions.
Argent Global Services has extensive experience in providing layout services to a myriad of industries and organizations. What sets an Argent layout apart is our approach. Whenever we are engaged by an organization, our objective is always the same… to assist our client in improving productivity and service while reducing operating costs and enhancing profitability.
An Argent designed layout is based upon a detailed understanding of workflow, procedures and processes, technology, and staffing. Argent’s engineering and consulting expertise goes into every layout. This ensures our clients of receiving a thoughtful design that incorporates an efficient workflow, best practices, appropriate technology, and proper staffing levels. Some of the benefits of working with Argent to implement a new layout are:
- Improved workflow
- Reduced costs
- Elimination of bottlenecks
- Reduced travel times
- Better productivity
Argent Global Services is a leader in providing organizations with realistic and measurable business solutions. Our experienced business consulting teams couple proven process engineering techniques and real-world business understanding to uncover operational opportunities for our clients.
Once opportunities are fully explored, Argent works with clients to implement solutions that provide lasting change. Some of the benefits of working with Argent include:
- Accurate assessment of opportunities
- Independent and unbiased review of operations
- Rapid development of road map for improvement
- Outside viewpoint
- Real-world know how
- International, multi-industry experience
Starting with a comprehensive inventory of strengths and shortfalls, Argent helps companies to develop a long-term strategy that promotes growth and profitability. Whether reviewing existing products and services or evaluating the impact of new technologies, Argent provides an independent and unbiased assessment of improvement opportunities.
- Create a roadmap for implementation
- Deliver solutions that promote growth and efficiency
- Improve organizational structure effectiveness
- Identify initiatives that minimize costs and maximize output
- Align people, processes and technology with business vision
Some of the benefits of working with Argent include:
- Outside viewpoint of opportunities
- Independent and unbiased review of technologies and tools
- More effective use of capital expenditures
- Significant return on investment
- Expedited road map to achieving goals and objectives