Operational Assessment

Organizations everywhere are striving to continuously improve and become more efficient, but how do they know where to start? Conducting an Operational Assessment is a great way to get a snapshot of how your organization is performing today.

An Operational Assessment is a structured, in-depth evaluation of all key aspects of a business operation… including staffing, team utilization, processes, structure, culture and management systems. It is a powerful tool for identifying a company’s strengths, weaknesses and performance gaps, uncovering improvement opportunities, and aligning operations with both customer expectations and organizational goals.

By examining how work is performed, how resources are allocated, and how systems are managed, an Operational Assessment provides the insights needed to make targeted, impactful changes… whether through process improvements, workforce adjustments, or technology investments.

An Operational Assessment can help build a continuous improvement roadmap that includes both short term, “just do it” projects, and longer-term operational, technology and automation initiatives that drive innovation in an operation. It also enables a company to achieve clarity on current performance, identify opportunities for improvement, prioritize initiatives by impact and feasibility and answer essential questions, such as:

• How can we improve, if we don’t fully understand where we stand today?
• What are appropriate Key Performance Indicators (KPIs) and how are we performing against them?
• Are we operating as efficiently as possible?
• Do we have what we need to deliver expected results?
• What do we need to change and support future growth?
• How can we better align people, processes and systems to increase productivity and reduce cost?

Argent can provide an in-depth Operational Assessment from an unbiased third-party perspective. We use Industrial Engineering principles to assist our clients by conducting an objective, independent assessment and identify areas for potential improvement. We combine observations, data collection, and analysis, and information gathered during interviews to understand our client’s unique company culture and characteristics, including such things as processes, product mix, order profiles, technology/systems and the issues being faced.

We collaborate with our clients to develop well-focused, actionable, and detailed recommendations that identify operational changes and best practices needed to significantly improve the operation. Our recommendations are developed by drawing upon our experience and expertise, the data collected and analyzed, and information and insights obtained from interviews. The recommendations will be prioritized based on impact and feasibility, resources and capital expenditures required, as well as potential benefits. Opportunities to derive benefit from “low hanging fruit” can be addressed in conjunction with a roadmap for implementing other recommendations, such as tactical and/or strategic initiatives.

Founded in 1988, Argent Global Services, headquartered in Oklahoma City, OK, is a leading Industrial Engineering and Management Consulting firm specializing in productivity, service quality and operational efficiency.

Our areas of expertise include supply chain logistics, manufacturing, healthcare, AI impact and analysis, market intelligence, retail store operations, IT and software development, customer service and call centers. We have extensive experience with warehouse optimization, time and motion studies, work sampling, best practices, standards development and implementation, labor planning and management, performance coaching, workflow analysis and process improvement. 

We are known for delivering high-impact, results-driven solutions that directly influence the bottom line. Every engagement is tailored, data-driven, and supported by a hands-on, collaborative approach that involves both leadership and frontline staff.

Our team includes professionals with deep expertise in industrial engineering, operations management, IT solutions, AI utilization, and corporate strategy—allowing us to serve organizations of all sizes across a wide range of industries.

Partner with Argent

With a proven track record of delivering measurable results, Argent is ready to help your organization uncover hidden opportunities and build a stronger, more efficient operation.

Contact us today to learn more about how an Operational Assessment can support your performance improvement initiatives and growth goals.