Customer Service Background
Argent Global Services has worked with customer service organizations across many industries, with engagements ranging from regional service depots to global call centers. Argent applies engineering expertise to processes, ensuring the highest service levels are met while maintaining the necessary efficiencies. This is achieved through proper workplace setup, implementation of robust support systems and labor planning, and scheduling to meet customer demand. We also focus on the capacity and utilization of resources and cost factors to ensure best in class cost to service ratios.
What Can We Offer?
Argent has developed a reputation for providing high quality services, and objectives are achieved through a hands-on approach focused on the collection of meaningful data and operational information. Argent has extensive engagement experience with a wide range of service organizations across many industries, including: