Training will be provided for management, supervision, super users, system administrator(s) and clerical staff.  Classroom and individual training sessions will include:

• System overview
• Data requirements and system maintenance
• Report types, format and content (e.g., performance, exceptions, coaching)
• Creation and saving of report “favorites”
• Generation and distribution of reports
• Utilization of reports to identify opportunities

Argent will work with management to establish program guidelines, set expectations, develop a plan to clearly communicate the program requirements and implement the program. Examples of LMS Guidelines:

• Goals/Expected Performance – individuals and teams
• Acceptable performance threshold
• Protocol for communicating employee performance
• Progression/Ramp-up schedules – program start-up, new hire
• Performance coaching requirements – reasons and frequency
• Labor Utilization targets
• Exception reasons and codes
• Report types, formats and frequency

Argent will provide on-site support and guidance to ensure the client team has a comprehensive understanding of each component of the labor management system and the project goals are achieved. Key activities include:

• Review VantageRPM reports and communicate appropriate follow-up activities
• Review of data inputs and outputs
• Follow-up training and management support
• One-on-one follow-up and guidance on system activities
• Troubleshooting and problem resolution
• Review and guidance on program tracking and metrics

Argent also provides industrial engineering and management consulting solutions that deliver significant productivity improvement results.

• Labor Management System After-Care: Post-implementation support and guidance to ensure the project goals are achieved and sustained.
• Operational Assessment: A structured, in-depth evaluation of all key aspects of a business operation… including staffing, team utilization, processes, structure, culture and management systems.
• Best Practices: A systematic approach focused on streamlining work processes to ensure minimum effort and maximum output without negatively impacting other associated work functions.
• Engineered Labor Standards: Provide the ability to accurately track productivity, set expectations and establish accountability for both associates and management.
• Observation & Performance Coaching Training: A focused, one-on-one coaching process that uses timely observation findings and feedback to help associates succeed, improve work habits and develop improved skills.
• Facility Layout: Argent has extensive experience in providing layout services for organizations in diverse industries such as distribution, healthcare, manufacturing, retail and various types of offices.